Notice
At this time, Prime Homeway does not offer
in-person or walk-in returns.
All returns must be initiated by contacting
our support team.
Return
Policy
We offer a 30-day return policy from the date
your order is delivered.
To qualify for a return:
- The item must be unused
- In original packaging
- In resellable condition
- Proof of purchase is required
Returns requested after 30 days may not be
accepted.
Defective
or Damaged Items
If your item arrives damaged or defective,
please contact us within 48 hours of delivery.
You may be asked to provide photos or video
evidence to assist with the claim process.
If the defect is confirmed, we will offer:
- A replacement
- Replacement parts
- Or a refund
depending on product availability.
Return
Shipping
If the return is due to:
- Change of mind
- Incorrect order by customer
The customer is responsible for return
shipping costs.
If the item is defective or incorrect due to
our error, we will assist in arranging a return solution.
Refund
Process
Once the returned item has been received and
inspected, refunds are processed within 5–10 business days.
Refunds are issued to the original payment
method.
Shipping fees are non-refundable unless the
return is due to our error.
Warranty
Policy
Some products may include a limited
manufacturer warranty.
Warranty coverage, if applicable, will be
stated on the product page.
Unless otherwise specified, products are
covered against manufacturing defects for up to 12 months from the date of
purchase.
The warranty does not cover:
- Misuse
- Improper installation
- Accidental damage
- Normal wear and tear
- Modifications or unauthorized repairs
Warranty claims must be submitted by the
original purchaser and are not transferable.
How to
Start a Return or Warranty Claim
To initiate a return or warranty request, please contact:
Prime Homeway
Email: shop@primehomeway.ca
Phone: +1 431 816 7979